I was charged $1.25 for hot water at The Cannibal Cafe as a Dine Out Vancouver customer. I only found out after I got the bill.
In my thirty-some years of life, I have never been charged for hot water at a sit-down restaurant.
I went to The Cannibal Cafe enthusiastically to try out their Dine Out Vancouver menu and I left feeling very disappointed overall. I came to find out the cost of the hot water after the bill arrived. After reviewing the bill, I asked the waitress about the charge of the hot water:
Me: You charge for hot water?
Server: Yes, we do.
Me: Is this in your menu?
Server: Yes, it is.
I did not appreciate the attitude of the server. It would have been better if she said something along the lines of, "Unfortunately, this is our policy." Here rather non-nonchalant remark did not make it better.
Prior to visiting The Cannibal Cafe, I checked their menu online to plan what to order. Below is a screenshot of their drinks menu online.
When I sounded off on Twitter to The Cannibal Cafe, this is the response I got:
— The Cannibal Cafe (@TheCannibalCafe) January 18, 2015
Obviously, there is a discrepancy between their online menu and their menu at the restaurant.
Huh? But the menu online indicated that it was for eating in, take out and delivery...
So Dine Out Vancouver customers get charged for hot water? But we got charged two hot waters when my husband ordered from the regular menu..Is this how you treat Dine Out customers by sneaking in different costs for drinks?
I don't get it. I really...don't. As a Dine Out customer, I need to be incurred $1.25 for hot water whereas regular customers do not. I feel like a second class citizen.
Won't return to this restaurant. Won't recommend it. Won't go back for the $2.50.